We prioritize our customers and aim to provide top-quality products with a seamless experience. However, if there’s an issue with your order, we’ll do our best to resolve it and make you satisfied.
To return an item, contact us within 30 days of receiving your order at support@cnickusa.com. If the issue is our fault, please include photos of the defect or incorrect item along with an explanation in your initial email.
Please note that customers are responsible for return shipping costs unless the return is due to a defect or an error on our part, in which case CNiCK will cover the shipping expenses.
Contact us before returning any item, as refunds require prior approval and, for defective items, a description of the issue.
Refunds are processed back to the original payment method within 1-3 business days.
We’ll provide a return slip and instructions for sending the product back—free of charge!
